Your satisfaction is extremely important to us. The moment you receive your item, we recommend you to check your order immediately. Try on the item as soon as possible, without removing any tags, altering or washing the gown.

We offer a 14 day returns policy. If you are not entirely happy with the item, please follow our returns procedure below

  1. Contact us within 14 days of receiving your goods explaining your reason for returning.
  2. Once customer service has approved your request, you will be emailed a returns form
  3. Please print off and complete the returns form, including it in your parcel and return your goods in the original packaging to the address below;
    The Prom Outlet
    Unit A
    Martellls Barn
    Ardleigh
    Colchester
    Essex
    Co7 7RU

  4. We regret we cannot refund postal charges on returned goods
  5. You will receive a refund within 3-5 working days once we receive and confirm the package
  6. Please retain all proof of postage on returns as The Prom Outlet cannot be held responsible for any items lost in- the post.